Return & Refund Policy – Souvenir.lk

At Souvenir.lk, we take pride in offering authentic Sri Lankan souvenirs and gifts, carefully crafted with love and tradition. We want you to be completely happy with your purchase, and we aim to make your shopping experience smooth and reliable.

✅ Returns

• Items can be returned within 7 days of delivery if they are:

  • Damaged during delivery

  • Defective in workmanship or quality

  • Incorrect item sent

• To start a return, please contact us via WhatsApp at +94 71 966 646 within 7 days of receiving your order.

❌ Non-returnable items

• Handmade items may have minor variations in size, color, or texture, which are part of their uniqueness and not considered defects.

• Personalized or custom-made items cannot be returned.

💵 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method (Bank Transfer) within 7–14 working days.

• Advance payments / COD deposits are non-refundable unless the item is unavailable or out of stock.

🔄 Exchanges

• Exchanges are allowed for the same item (if stock is available).

• If the item is out of stock, we will offer a refund or store credit.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

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✨ Note: Since all our souvenirs are handcrafted, each piece is unique. Small imperfections and variations are part of the charm of handmade Sri Lankan products.