Shipping Policy – Souvenir.lk

At Souvenir.lk, we take pride in delivering your favorite Sri Lankan souvenirs and gifts safely and on time. Please read our shipping policy carefully before placing your order.

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1. Delivery Coverage

• We currently offer islandwide delivery across Sri Lanka.

• At this time, international shipping is not available.

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2. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• For Cash on Delivery (COD) orders, a 50% advance payment is required before processing.

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3. Delivery Time

• Standard delivery usually takes 2–5 business days depending on your location.

• Remote areas may take slightly longer.

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4. Shipping Charges

• Free Delivery Islandwide for all orders.

• No hidden charges will be added at checkout.

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5. Order Tracking

• Once your order has been dispatched, we will update you via WhatsApp or Email with tracking details (if available).

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6. Delays

• While we do our best to deliver on time, Souvenir.lk is not responsible for delays caused by courier services, weather conditions, strikes, or any events beyond our control.

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7. Delivery Issues

• If a package is undelivered due to an incorrect address or failure to accept delivery, the customer will be responsible for re-delivery costs.

• If you face any issues, please contact us immediately for support.

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8. Contact Us

If you have any questions about shipping or delivery, please reach out to us:
📞 WhatsApp: +94 71 966 646
📧 Email: souvenir.lk@gmail.com